Silver&Fit® is a fitness and healthy aging education program designed for
seniors. It is made available through Healthyroads, Inc. and American Specialty
Health Networks, Inc. (hereinafter referred to as Silver&Fit). Silver&Fit
values its users and respects their privacy. We collect user information in an effort
to improve the user experience and to communicate information about our products
and services. Silver&Fit is committed to using user information responsibly.
Silver&Fit will not sell or rent any online information provided by a user to
third parties. If you access Silver&Fit through one of its health plan partners,
any information collected is governed by this Silver&Fit Privacy Statement.
The following Privacy Statement discloses the privacy policy for Silver&Fit
by describing:
- The personal information SilverandFit.com may collect;
- Why the personal information is collected;
- How the personal information will be used;
- The choices users have about the collection and use of personal information.
For any questions about this Privacy Statement, please contact us directly. Silver&Fit
will respond to any questions within 10 business days from the date of receipt.
Contact Silver&Fit directly through any means noted at the end of this Privacy
Statement.
If information practices change, Silver&Fit will post the revised policy on
SilverandFit.com or will notify users through direct communication.
What kind of information does SilverandFit.com collect upon Opt-in?
The information collected may be considered Protected Health Information (PHI)
and Personally-Identifiable Information (PII). Silver&Fit collects only the
minimum PHI and PII necessary in order to complete an online request.
What sections of SilverandFit.com collect PHI and PII?
Silver&Fit collects PHI or PII in the Store, Site Registration/Enrollment,
Health Trackers, Longevity Game and the Contact Us sections of the Silver&Fit
Web site.
- The Store requires name, e-mail address, mailing address, phone, and credit
card numbers when an order is placed.
- Registering/Enrollment with the site requires name, date of birth, address,
e-mail address, home phone number, and credit card information if you are required
to pay a copayment prior to enrollment and do so using a credit card.
- Health Trackers require Silver&Fit to record various health information.
- The Longevity Game uses PHI or PII to estimate a user’s lifespan based on
a series of questions. Any PHI or PII provided in this section is not linked or
stored with the Web site and is only exchanged between the user and the user’s browser.
- The Contact Us page requires name, phone, e-mail address, inquiry type, and
comment.
In addition, a record of the user’s online purchases is maintained. As is common
with business practice, this information may be maintained indefinitely.
Why is PHI and PII collected?
PHI and PII is used solely to address user’s requests regarding the Store, Site
Registration/Enrollment, Health Trackers, Longevity Game and the Contact Us sections
of the Silver&Fit site.
If you choose not to provide PHI and PII in the initial registration/enrollment
process, you will not be able to access or use SilverandFit.com. Once registered/enrolled,
you may enter PHI and PII, such as weight, body measurements, and health habits,
into your account using Health Trackers. You are not required to enter PHI and PII
into these areas. However, if you chose not to provide the information, you will
be able to access these functions, but you will not be able to track your progress.
How does Silver&Fit use PHI and PII?
Silver&Fit collects PHI and PII (including, but not limited to name, e-mail
address, mailing address, and/or telephone number) when the user commences communications
with Silver&Fit.
PHI and PII is used for a number of reasons:
- When information is submitted in the Store the information is used to complete
the order process. E-mails are sent to confirm orders. Silver&Fit will communicate
via phone or U.S. Mail with questions regarding orders. When registering with Silver&Fit
users may choose to receive e-mails regarding our products and services.
- When information is submitted while registering/enrolling with the Silver&Fit
site the information can only be seen in a secure location in the My
Programs section and a unique User ID is created to coincide with the registration/enrollment
information. Registering for the Web site allows users to gain access to special
features on the site.
- Information submitted in the Health Trackers and Silver&Fit Connected!
is used to record various health related values over time.
- Information submitted in the Contact Us section is used to help resolve feedback.
- After removal from an e-mail or mail list Silver&Fit will maintain names
in a "do not mail" file to ensure the request is honored.
- The Longevity Game uses information to estimate the user’s lifespan.
What information does Silver&Fit share with third parties?
As stated previously, Silver&Fit will not sell, trade, or rent any online
information provided to third parties. Silver&Fit uses an outside shipping company
for orders placed on the SilverandFit.com site. A credit card processing company
bills users for goods and services. These companies do not retain, share, store
or use any PII for any secondary purposes. In addition, Silver&Fit may provide
reputable third party vendors with aggregate statistics regarding users, sales,
Silver&Fit site traffic patterns and related site information. The information
provided will not include PHI or PII, meaning there will be no personal information.
In addition, Silver&Fit may release account information when Silver&Fit
believes, in good faith, that such release is reasonably necessary to:
- Comply with law; or
- Enforce or apply the terms of any of our user agreements; or
- Protect the rights, property or safety of Silver&Fit, our users or others.
How can users Opt-Out of collection of PHI or PII?
To Opt-Out of providing PHI or PII while using SilverandFit.com, contact Silver&Fit
directly using the e-mail address service@ashn.com or the contact information provided
at the end of this Privacy Statement, rather than using the Contact Us form.
What are Silver&Fit’s Limitations on amendment, deletion, or removal of
information?
Members maintain the right to amend PHI or PII if the member believes the PHI
or PII is inaccurate or incorrect. A request for an amendment must be made in writing
on the Member Request to Amend Protected Health Information form, available online
or upon request through the contact information at the end of this Privacy Statement.
Failure to fully complete all sections of the form may result in the form being
returned to you. Response to the request for amendment will be issued within 30
days of receipt of the completed form. However, we may obtain one 30-day extension
by sending the member a written notice stating the reason for the delay and the
expected date of the response. We may deny the member’s amendment request under
the following circumstances:
- The PHI or PII is accurate and complete.
- The request for amendment was made verbally.
- The request does not state a reason for the amendment
- We did not create the PHI or PII, unless the originator is not available to
act on the request.
PHI and PII cannot be removed from the system and will be retained for a minimum
of 7 years in accordance with the record retention policy. User accounts, however,
may be disabled upon written request, using the contact information at the end of
this Privacy Statement.
How can users remove information from e-mail, phone and U.S mailing lists?
Silver&Fit communicates with users only if requested. If the preference is
to not receive information from Silver&Fit contact Silver&Fit directly through
any means noted at the end of this Privacy Statement. Silver&Fit staff will
need to contact the user for order confirmation. The user may be contacted via phone,
e-mail or U.S. Mail for questions regarding his/her order.
Users can unsubscribe from the newsletter by replying to the e-mail with the word
"unsubscribe" in the subject line. Instructions for unsubscribing are included with
each edition of the newsletter.
Unsubscribe requests may take up to 30 days to process once received. After removal
from an e-mail or mail list Silver&Fit will maintain names in a "do not mail"
file to ensure the request is honored.
How does Silver&Fit protect the privacy of minors?
Silver&Fit is concerned about the safety of children when they use the Internet.
If Silver&Fit becomes aware that a subscriber is under the age of 18 and has
registered without prior parental consent, we will remove his or her PII from our
files.
What are cookies? How does Silver&Fit use cookies on its site?
A cookie is a small data file that Web sites often store on a computer's hard
drive when their sites are visited. A cookie may contain information, such as a
unique user ID that is used to track the pages of the sites visited. SilverandFit.com
uses cookies, but the cookies do not store PII.
SilverandFit.com uses cookies to enhance your experience while navigating our
Web site by storing and tracking your preferences.
Your browser is probably set to accept cookies. However, if you would prefer not
to receive cookies, you can change your browser settings to refuse them. If you
choose to have your browser refuse cookies, it is possible that some areas of our
Web site will not function properly when you view them, and you may have to enter
personal information every time you use the Web site.
How does Silver&Fit ensure information is secure?
In order to maintain the confidentiality of PHI and PII Silver&Fit enforces
strict company-wide policies regarding privacy, security, and confidentiality.
Silver&Fit has an organizational commitment to protecting privacy and security.
All employees who work on SilverandFit.com are aware of security policies and practices
through employee orientation and annual refresher training. PHI and PII is secured
in an isolated database with tightly restricted access. Employees authorized to
view this information are authenticated prior to gaining such access. Silver&Fit
reviews web security on an ongoing basis. In addition to daily security administration
and response activities, the Silver&Fit environment undergoes an overall security
review on an annual basis.
Silver&Fit uses Secure Sockets Layer (SSL) technology to protect the security
of on-line order information, including credit card information. Users will see
an unbroken key or a closed lock (depending on the browser used) in the lower left-hand
corner of the browser window when SSL is active and the server is secure. The URL
line of the browser will also contain "https" instead of "http".
Some versions of browsers and some firewalls don't permit communication through
secure servers. In that case, users will not have the ability to connect to the
server and therefore won't have the ability to place an order through an unsecure
connection. Orders can be made over the phone by calling (877) 330-2746 if access
to the secure server can not be accomplished.
What is Silver&Fit’s advertising policy?
Silver&Fit does not allow third-party advertising on its site.
What is Silver&Fit’s editorial policy?
View Silver&Fit Editorial Policy.
What is Silver&Fit’s policy regarding links to other Web sites and services?
Silver&Fit links to other sites to verify our participation in programs that
protect privacy and security, and we send members a link to their Medicare Plan's
website. No PII or PHI is shared with these sites. The appropriateness of links
to external sites is reviewed semi annually.
How can users contact Silver&Fit for questions?
Questions may be submitted on-line using SilverandFit.com’s Contact Us page. Silver&Fit.
is available through Healthyroads, Inc. and American Specialty Health Networks,
Inc., both are subsidiaries of American Specialty Health Incorporated, a privately
held corporation. All Silver&Fit site operations are conducted and maintained
by staff affiliated with American Specialty Health. American Specialty Health is
a Delaware corporation domiciled in California, with the corporate office located
at 777 Front Street, San Diego, CA 92101.
U.S. Mail
Silver&Fit Customer Service
P.O. Box 509117
San Diego, CA 92150-9117
By Phone
(877) 427-4788
E-mail
service@ashn.com
Use of this site is governed by the Silver&Fit Terms & Conditions.